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Control Room Agent (Vehicle Tracking)
Posted date [03-May-2019] (ID: 21540)

POSITION:       CONTROL ROOM AGENT (VEHICLE TRACKING)

SALARY:        R9500 + Bens

LOCATION:      Bedfordview

JOB TYPE:       Full-time

PURPOSE

The main purpose of the position is to attend to all vehicle tracking control room activities during the shift.

POSITION DESCRIPTION

  • Monitor Clients Fleet and personal vehicles
  • Respond to incoming events from fleet systems and vehicle tracking units by contacting clients to confirm or verify that all is in order with Fleet/vehicles
  • Attend to inbound calls from clients testing units or requesting positions on vehicles.
  • Respond to and resolve all telephonic queries received
  • Verify client details
  • Prioritize urgency of queries and requests received
  • Log all calls and record all action taken for queries received on CAMS
  • Liaise with Law enforcement to ensure that stolen vehicles are recovered
  • Liaise with Emergency Service companies to ensure that client is attended to
  • Liaise with clients to advise on the progress of the recovery
  • Provide management reports on all activity

EXPERIENCE

Only applicants who meet the below listed criteria will be considered:

  • Grade 12 Senior Certificate
  • Must be PSIRA Registered
  • 2 – 5 years vehicle tracking control room call centre experience essential
  • Must have own car
  • Must be willing to work shifts

COMPETENCIES

  • Excellent problem-solving skills
  • Must be self-motivated and reliable
  • Good Telephone etiquette
  • Computer literate

KINDLY NOTE:

Applicants who do not meet the minimum requirements stated above will not be considered.

Suitable applicants are required to submit

  • A comprehensive CV with full description of their duties and reasons for leaving to candace(at)omnistaff.co.za
  • Copies of Qualifications and PSIRA Registration
  • Proof of Income (Last Payslip)
  • Copy of Driver’s License
  • Copy of ID
  • Reference letters if any.
Job Title Control Room Agent (Vehicle Tracking)
Job Function Control Room Agent (Vehicle Tracking)
Reference CG19002
Post Details
Posted By Omnistaff (PTY) Ltd
Tel nr 011 680-1472/071-718-6695
Location Gauteng
City Ekhuruleni, Gauteng
Suburb Bedfordview
Job Type Permanent
Classification Open to All Candidates
Categories Call Centre
Skill Level Intermediate
Education Matric
Salary on Offer 9500
Benefits Med Aid + Provident Fund
Advertiser
Omnistaff (PTY) Ltd

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