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Customer Service Coordinator 3rd party agentsA
Posted date [26-Apr-2019] (ID: 21272)

Customer Service Coordinator (3rd party agents) Shipping Durban

Our client, a global leader in container shipping is looking for a Customer Service Coordinator with 5+ years’ experience within the Shipping industry / same position.


Min Requirements:

·         Minimum 5 years’ experience in the Liner Shipping Industry.

·         Import, Export and Documentation Process knowledge, especially in an Agency handling environment.

·         Exposure to and knowledge of the broader African Market (West & East Africa).

·         Fluency in French or Portuguese an advantage

·         Training experience

·         Responsible, dependable, decisive and authoritative disposition 

·         Ability to take initiative and able to work under pressure 

·         Be able to work alone, separate of a team

·         Customer and Service orientated

·         Solution driven

·         Very good command of written and spoken English 

·         Flexibility in working hours

·         Open and honest attitude


Key Accountabilities

·         Customer Service Agency Coordination is the main entry point for all Agent related matters and is often the first and main contact that the Agent has with our client.

·         They are responsible to ensure that all Agents deliver on their respective KPI’s and are served in a timely and professional manner

·         Providing Support for all CS Booking, Documentation and Import topics

·         Monitoring transhipments from doc perspective 

·         Invoicing.

·         Maintaining Doc-cut offs for late customs filing

·         Monitor longstanding containers and trigger abandoned cargo process

·         Perform Demurrage and Detention cross checks and calculations.

·         Completing the Monthly Agency KPI slides as well as non-compliance reports

·         Support all Agents on day to day challenges, in terms of process guidance as well as co-ordination of all training needs.

·         Detailed level of interaction with Area controlling on key Regional reporting items.

·         Any ad-hoc tasks as required by Management.

·         CS project member for the opening of any new locations.

·         Full compliance to quality and process KPI’s.


Please apply online

Frogg Recruitment SA

Job Title Customer Service Coordinator 3rd party agentsA
Job Function
Post Details
Posted By Frogg Recruitment SA
Tel nr 0215260472
Location Kwazula Natal
City Durban
Job Type Permanent
Classification SA Citizens Only
Categories Freight / Import / Export
Skill Level Senior
Education Matric
Salary on Offer
Frogg Recruitment SA

Apply Online