Junior Service Controller Killarney Gardens Cape Town
Well established company based in Killarney Gardens, Cape Town are looking for a Service controller with 2+ years’ experience, with Service Controller / Help Desk experience. Position available in the service department.
· Matric / Grade 12
· Minimum 2 years’ Service Controller / Helpdesk experience.
· Excellent and helpful telephone manner and great communication skills.
· Numerate & accurate with data input is essential.
· Computer literate (Microsoft Office, SAP)
· Able to work under pressure, plan and organize.
· Excellent Admin skills.
· Valid Driver’s License and Own reliable Transport.
Day to day administration of service calls, invoicing and processing of all administration relating to the service department such as:
· Accurately log service calls (SAP) and ensure they are assigned to the correct service technician.
· Invoice service technician’s job cards on SAP.
· Closing off job cards once the job is completed.
· Assist with controlling technicians’ spares stock. (GRN’s, variances & stock counts)
· Process warranty claims.
· Answer customer and field-based queries and account queries by telephone and email.
· Compiling a job card register.
· Tracking spares orders relating to jobs with the spares department.
· Filing of documents relating to the service department.
· Assist with annual stock count.
Please apply online
FROGG Recruitment SA